When making your booking, select the number of children travelling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.
Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you've booked.
Please call our call center number for cancellation. Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. Stepinstay shall not be liable to entertain any cancellation requests made directly to the hotel without intimating stepinstay and also through any other medium including, but not limited to, SMS or e-mail.
Stepinstay doesn't support changes and modifications to online bookings once they're made. Please don't call the hotel directly for reservation changes or cancellations. The hotel's agents can't make changes to or process refunds for these specially-negotiated rates.
The cancellation charges depend on the hotel, time of stay ('season' time, 'off-season' time), and time of cancellation. To know what's applicable in your case, check the hotel's booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your stepinstay Account and check it out in the "My Bookings" tab).
In case you have availed any discount on your bookings through promo codes, the cancellation charge is applied on the undiscounted price.
It depends on your hotel. Please go through the hotel's booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your stepinstay Account and check it out in the "My Bookings" tab). However, please keep in mind that irrespective of what the hotel's booking policy says, you cannot cancel your booking on the day that you're supposed to check-in.
We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card.
With just few clicks, you can update the details in your account. Follow the below steps based on the mode of booking:
Website - login using your credentials and go into “Profile”, fill in your desired information and click on update.
Commonly happens all the time? Not to worry! Try to login and Click on “forgot password”. Enter your phone number used to create account previously. Once filled, click on verify and if it is correct you will be redirected to your account where you can change your password.