FAQ FOR HOTELS STEPINSTAY.COM
a) What will happen after I sign up?
After you’ve registered your property, we'll review your information to make sure we have everything we need. Then you’ll receive an email with login details for your Extranet. This is where you’ll go to update your availability and prices. After that, you’ll receive instructions on how to set your property live on stepinstay.com!
Note: If you signed up but haven’t heard from us yet, don’t worry — we’re still reviewing your information and will be in touch soon.
b) When will property go online?
Once you’re all signed up and we’ve reviewed your information, we’ll send you an email with next steps for getting your property live on stepinstay.com.
c) What kinds of photos should I upload?
When you sign up, we ask you to upload photos of your space. This is because we know our guests love browsing through photos when looking for a place to stay. We recommend that you upload photos that showcase both the inside and the outside of your property. They don’t need to be professional photos – photos with a smart phone will still give your guests a good impression of the space.
d) Will I able to update my registration details at a later date?
Once you’ve registered with us, you can update your details at any time. For example, if you add a new facility or if you want to tell us more about the area – you can add this information whenever you want to.
e) What do I get for the commission I pay?
f) What happens if my property is damaged by a guest?
Villa, apartment, vacation home, and chalet owners can request damage deposits from guests. Deposits help cover any potential damage caused by a guest – offering some reassurance that your property will be treated respectfully. Other kinds of properties might be covered by insurance.
g) What happens if a guest doesn’t show up?
You never have to pay commission for guests who don't show up.
h) What happens if guest cancel?
Two things may happen when a guest cancels a reservation. If a guest cancels and your property has a free cancellation policy, the guest pays nothing and you don’t pay commission. If a guest cancels and your property doesn’t have a free cancellation policy, the guest pays a fee, and you pay commission on the amount that the guest pays you.
i) Do I have to confirm all my bookings?
You don’t need to confirm any of your bookings. When a customer books a stay at your property, it is instantly confirmed online. This gives you the convenience of not having to check every request from every potential guest.